Terms and Conditions
These Terms and Conditions apply to all purchases made through the official website of Elenora Adelaide. You can reach us by email at elenoraadelaide@gmail.com.
By accessing or purchasing from our website, you agree to be bound by the following terms. Please read them carefully before placing an order.
1. Applicability By completing a purchase on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms apply to all transactions made through elenora-adelaide.com.
2. Product Information We take great care to ensure that our product descriptions, images, and details are accurate and up to date. However, occasional typographical errors, color differences, or small inaccuracies may occur. In such cases, Elenora Adelaide reserves the right to correct or update the information at any time without prior notice.
3. Orders and Payment Orders are processed once full payment has been received.
Available payment methods may vary by country or region.
Customers are responsible for verifying which payment methods are available at checkout.
In rare cases, we may contact you if there are issues with your payment or order confirmation.
All transactions are processed securely. We never store credit card or payment information on our servers.
4. Processing and Shipping Order processing time: 1–3 business days
Estimated delivery time: 6–12 business days (depending on destination)
Orders are shipped directly from our international fulfillment partner to ensure efficient delivery.
You will receive a tracking number via email once your order has been dispatched.
We strive to ensure your package arrives safely and on time. However, delivery times are estimates and may vary due to factors beyond our control (e.g. customs, postal delays, weather).
5. Returns and Cancellations For full details about returns, eligibility, and procedures, please review our dedicated Return Policy. Orders may be cancelled within 30 minutes of being placed. After this window we cannot accept cancellations, as fulfillment begins promptly after purchase.
6. Liability Elenora Adelaide is not responsible for packages that are marked as delivered according to the tracking information but are lost or stolen thereafter.
Customers are fully responsible for providing the correct and complete shipping address during checkout.
We are not liable for delivery failures due to incorrect address information or local postal issues.
If you notice an error in your address, please contact us immediately at elenoraadelaide@gmail.com. We will do our best to correct it before your order ships.
7. Intellectual Property All content available on our website — including but not limited to text, product descriptions, photos, videos, logos, and design — is the exclusive property of Elenora Adelaide. It may not be copied, reproduced, or distributed without prior written consent. Unauthorized use of our content may lead to legal action.
8. Complaints and Customer Service We value your satisfaction and are committed to resolving any concerns promptly. If you experience an issue with your order, please contact us via email at elenoraadelaide@gmail.com.
Our customer support is available during the following hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
We usually respond within 12–24 hours on business days.
9. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or related to the use of this website shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.
10. Company Information
Shop Name Elenora Adelaide
Company Name ECOMWERDA
Company Registration Number 99917750
Email elenoraadelaide@gmail.com
Telephone +1 628 272 5128
Support Hours Monday – Friday, 9:00 AM – 5:00 PM (ET)
Our customer support team usually responds within 12–24 hours on business days.
Business Address Verlengde Schrans 44, Leeuwarden, Friesland, 8932 NP, The Netherlands
Warehouse Address 13535 Marquardt Ave Santa Fe Springs, CA 90670 United States
Please note: This warehouse is used for logistics and shipping purposes only. It is not a return address. Returns sent to this location cannot be accepted.